Clients reviews about 313 Vets

Andrea is an exceptionally good veterinarian, extremely patient and highly skilled. My dog fell seriously ill a few days ago with an urgent condition, and it was Andrea's team who diagnosed the problem and performed the surgery that saved my beloved pet's life. I am incredibly grateful to Andrea. The way Andrea treats pets is different from other veterinarians. She takes a minute to listen to both the pet and the owner, and I think this approach is wonderful. In that short minute, she can understand the pet's emotions through its behavior, and she has a way of calming them down, ensuring more accurate data readings. I will continue to consult with Andrea for my pet's health in the future. She is an honest and highly skilled person, and I can trust her. ~ L L

Alex and Matt are absolutely delightful people and knowledgeable professionals. Let'be frank, running a vet clinic is nearly as much about handling worried humans as it is about making animals better 😊 Matt on reception made us feel welcome and reassured. Lots of mats and space for furry patients to play or nap while they wait. The practice has two friendly live-in cats, one of whom is paralised (which, again, tells a lot about how much they care). Alex herself addressed all our questions and concerns about our foster cat's condition (who behaved as a champ, despite usually not liking being handled). She asked a few questions, ran all the tests we asked for, explained everything, advised against unnecessary stuff, performed all procedures we agreed upon, and gave prescription meds - she's a very attentive, thorough and efficient doctor! Think we've found a practice we trust, and will be coming back to for all furry needs 😊 ~ Emily A

I’ve been taking my cat, Vincent, to 313 Vets for a few years now. I find Andrea and the team very warm and caring, professional and pragmatic. They balance good humour with genuine concern for my fur-baby, and he has always responded positively to the treatments recommended and provided. I can tell Vincent enjoys the comforting homely environment here instead of the cold sterile feel of many other clinics. I’ve never had any problems getting appointments and I appreciate how much effort goes into making the consult as enjoyable and calm an experience as possible for all. ~ Jodie E

Andrea & the whole team at 313 Vets are truly wonderful. Very kind, honest & knowledgeable (much more so than other vets/animal professionals i’ve encountered). The clinic is a relaxed genuine atmosphere, not hyper institutional/clinical like most modern vet clinics (which seem to be an issue for some reviewers....I would encourage them to open their minds a little). Every animal is given exceptional & loving care in a safe, caring environment. In addition, pet owners are counselled & educated by the team to improve animal/human connections. Highly recommend! ~ Mark E

I visited 313 Vets last year for the first time when my dog became suddenly ill . .. she had a fairly serious condition that requires hospitalisation. and I had much concern for her .. during her stay Andrea and the girls took very good care of my dog and of me .. they are truly animal lovers and similarly caring to the pet owners .. my dog recovered fully .. I write this 6 months later because I had to return the other day for a more minor issue (fleas) and my dog and I were treated like family members .. my dog’s tail was wagging as she approached and was genuinely happy to see Andrea again.. Andrea is a true family vet - the clinic has a “relaxed “ person /animal friendly envronment - Andrea was also helpful with general care of my dog , helping me with behaviour and diet recommendations which also truly helped .. this practice gets the thumbs up from me and wagging tail from my dog .. can’t get better than that .. thank you Andrea and girls. ~ Andree M

Earlier this year our beloved Mia (18 year-old Jack Russell) required urgent medical attention. Andrea and her team provided excellent care in a unique and friendly environment that immediately calmed our normally anxious pet, despite her condition. Over a number of visits we met several repeat customers coming and going with their pets. The comfortable familiarity and relaxed nature of these interactions between people and pets alike was very comforting. We recommend 313 Vets to the discerning pet owner. ~ Mark P

We have been with 313 Vets for many years now, and they are outstanding. Our cat recently went through a serious ordeal that required multiple surgeries and a lot of care. Her health and comfort was their greatest priority, and she was clearly happy and comfortable throughout her stay (as were we!) It was a very stressful time for us and their large team of vets and nurses are all extremely caring, compassionate and friendly - they make you feel very much at ease in what is normally an exceptionally stiff, clinical and unpleasant situation. We never went without an update and received several photos by text which was lovely! We were always updated on costs, as they were in the thousands for this occasion, but we were reassured that they would not to demand payment the minute we checked out (as most other vets do) that their priority was the health of our cat, and we could talk about payment plans or billing insurance later. Could not fault a single thing. Your pet is in wonderful hands with 313! ~ mala m

We have used Dr Andrea and 313 for the whole time it has been open. They are wonderful vets, so very compassionate and working with the whole family to give the best care; we have had one cat pass through their care, and they do a fantastic job of looking after our other two. Dr. Vanessa has also been a cornerstone in supportive, caring and kindly treatment for our cats, even when the most difficult decisions have to be made. I cannot rate them highly enough. ~ Dana M

We have been going to 313 vets for 10 years now. Both our dogs Duke and Dazey (10 & 7) Have been seeing Andrea and Vanessa over that time. Their expertise, warm, kind and positive manner, has been comforting. This helps when we are going through challenging times of worry and fear regarding our dogs. Duke can get quite anxious going to the vet and they take such good care of him. Thank you for everything over the years. All the team have always been lovely and caring. ~ Vanessa P

I just wanted to say how impressed and satisfied I am with my recent visit to 313 Vets. Being new to the area my eye was caught by the wonderful street art on the fence and upon closer inspection the ease of access for myself and the dogs. I rang for a quote which was comparable to other enquiries I had made from other vets and I was then able to readily book an appointment. When I arrived at 8.00am Monday morning with 2 dogs in tow I was welcomed and made comfortable as were the dogs and Andrea the Vet was even able to give me a few dog handling tips that proved to be invaluable to me and made our whole vet visiting experience hassle free and in fact I would say over and above expectations. 313 Vets is now "my" Veterinary Practice and Andrea is definitely my number 1 choice of vet! I am 65years old and come from a rural background. I have had many dogs, cats, horses and cattle requiring veterinary attention and over the years and I confess "Vets" in general are not my favourite people. I am extremely happy to say 313 Vets has changed my opinion about that. ~ Joanne W

I have been taking my border collie here for 4 years. Andrea and the team take an holistic view of animal welfare and I feel she has a genuine interest in knowing the owner as well as the animal. They are caring, pragmatic and knowledgeable. A breath of fresh air compared to the many corporatised money making ventures that pass for vet clinics these days. ~ Anita C

I love my experience at 313 vets. This is not just a clinic but a community of true animal lovers. My boy Areo was so beautifully taken care of. Andrea helped me make tough choices about his end of life care and event spent time with me in the grief of his passing. This is more than a woman with a business but someone truly doing what they love. Thank you Andrea and staff ~ Chloe A

Andrea we meet today with our 9 week old blue English staffy. It was a wonderful experience and she is extremely committed as a vet. She informed us on everything we needed to know regarding our puppy. Bailey our staffy loved her. She went well and above giving us guidance with lead training in the street. Awesome experience she now is our vet for our Bailey ❤️👍😀😀😀 ~ Rebecca R

A really lovely and caring vet, Andrea was very calming for our very excite-able pup having his vaccinations. Andrea also very kindly gave up some extra spare time to assist me with some walking training - what an absolute pleasure and very grateful for the additional help 😊 We’re so happy we found you! ~ Vivienne A

We would like to recommend and thank Andrea from 313 Vets. Her care, kindness & professionalism were amazing, especially during heart-breaking circumstances. Whenever there were times of need with our dog, Sarge, Andrea always made herself available and went above and beyond. Again, we highly recommend her. - The Sandor family ~ Ryan S

We have been taking our Cat Spotty to 313 vets in Hawthorn for last 4 years. Always found that booking her in was easy, the doctors and the assistants were too good to treat your pets. Also always had other pets in the residential care who were recovering. One of the nicest and safest place I have visited so far. Will recommend to all pet parents. ~ Pooja N

I recently visited Andrea, Alex and the team at 313 Vets and was warmly welcomed by a number of small happy animals upon entry. This clinic is like no other clinic I've been to. They shared so much passion and empathy, and I will be taking my cat here eveytime now! ~ Jade N

Super friendly place with excellent services and care for pets. We brought our family dog here after it was hit by a car and they monitored her day and night, nursing her back to health. The kids were very distraught and they showed immense compassion and care for us all. ~ Blake D

Personable and authentic experience. Amazing service and every question answered. Our cat, Rosie, has come home happy and healthy! We’ve found our go-to Vet! If you’re reading reviews then I hope that this helps you find yours! ~ Tazmin S

Andrea has been our go-to for our 3 dogs for years and has been absolutely wonderful every step of the way. Andrea is not just an amazing vet but also clearly understands animals and how to work with them in a way that I’ve never seen before. ~ Alexi

I love 313 Vets. Ondrea the owner is so nice and so professional. Alex is great as well. I have had a fantastic experience with 313 Vets and they have little kittens at the moment so get down there quickly!!! ~ Leanne E

I have been taking my cats to 313 for many years and the medical service has always been excellent. The staff is friendly. I have felt my cats were in the best hands possible. The vets often went above and beyond their expected role in compassion. ~ Roza G

Andrea was great looking after our 14 year old poodle lola who was very unwell. She took control and we are so grateful as our dog is now home and well again. Thanks Andrea and your staff! She also offers acupanture which is great for lola. ~ Kmax E

Quirky and different but such a good experience here! Andrea obviously cares deeply for the animals and that comes through in the way she provides care it’s a beautiful place to have your furry family looked after! ~ Elinor W

Reviews from our customers